Orders

Ordering at OAK25  is very easy: After you have put the desired articles into your shopping cart, you can place your order by clicking the button »Checkout«. For this we recommend to create a customer account. As a new customer, you can easily create an account during the ordering process and are then automatically logged in. If you already have a customer account, you can simply log in with your user data (email address and password). Afterwards you will be guided through the order process in three steps (address – payment method – confirmation) and can complete your order. We also offer orders without registration of a customer account. To do this, click on »Continue without registration« and follow the order process.

No! To order at OAK25 you do not need a customer account. We also offer orders without registration of a customer account. To do so, click on "Continue without registration" in the registration form and follow the order process.
In general, there is no minimum order value for OAK25. You can purchase each product individually.

Payments

All transactions are processed securely with an SSL- Encryption.
We accept all major credit cards (American Express, Visa, Mastercard), and debit cards (Maestro, Mastercard Debit, Visa Debit). In addition, you can pay in our shop very conveniently via PayPal, Klarna, ApplePay and Google Pay.
You receive your bill via email right after your order.
At the moment we do not offer the option »payment by instalments«

Vouchers/Giftcards

If you have a voucher, you can enter the voucher code directly during the payment process in the field »Voucher-Code«. The total amount of your order will then be immediately reduced by the value of your voucher in the browser window.
Vouchers can generally not be paid out.

Delivery

Immediately available articles we usually deliver within 5-7 working days within Europe, international deliveries may take a little longer.
We ship our packages with our shipping partner DHL (goGreen).
To check the delivery status of your order, go to the shipping confirmation you have received by e-mail. For each package that is shipped to you, you will receive a shipping confirmation including a link to track the shipment.

Customer account

To create your account, simply click on the person icon in the header, then click on the "Create Account" link in the login area and fill out the registration form. You can also create your customer account during your first order. In both cases, you have to enter your e-mail address and a secret password. With these data, you can log into your customer account at any time in the future and have the possibility to view, check and edit your data.

It goes without saying that OAK25 treats all customer data as strictly confidential and does not pass it on to third parties.

Newsletter

Our newsletter will inform you from time to time about current promotions in our online shop. If you sign up for our e-mail newsletter we will inform you about: - new products - exciting stories about OAK25 - Actions (e.g. discount campaigns, vouchers, etc.)   Don't worry, we will only send you an email from time to time. Nobody likes spam! ;)